Case Study: Right Move Storage improves call handling and collections with CallPotential Contact Center Software

Right Move Storage Controls Operations and Elevates Customer Experience with Internal Call Center built with CallPotential Contact Center Software

Right Move Storage, which manages 38 properties throughout Houston, Texas, needed a better way to handle its call center operations. The company was looking for an affordable solution that would give it more operational control and improve how quickly and consistently customers were helped. CallPotential’s Contact Center Software was selected to meet those needs.

CallPotential implemented Contact Center Software with automated call routing, fully customizable scripting, and call recording/review capabilities, along with Collection Manager for payment and collections support. As a result, Right Move Storage reported more natural script adherence, better phone handling, and an increase in reservations. Using CallPotential’s Collection Manager also helped raise the monthly collection rate by 4% to 5%.

Right Move Storage

Darren Kelly

President