Case Study: Move It Self Storage improves call operations and customer experience with CallPotential

How Move It Self Storage Unlocks Better Customer Experiences and Improved Call Operations with Internal Call Center Software

Move It Self Storage, a storage operator with over 90 locations across the South, needed a better way to manage calls, follow-ups, collections, and overall close rates. Looking for more than a basic call center, the team chose CallPotential’s internal contact center software, including Contact Center, Lead Manager, and Collection Manager.

With CallPotential, Move It Self Storage routed calls to its own storage professionals, improved call tracking, and added automated reminders and one-touch payment options for tenants. The company reported better call handling, more unit rentals, less accounts receivable, and a smoother setup and onboarding experience with strong support from CallPotential.

Move It Self Storage

Jesse Munoz

Regional Director