Case Study: Compass Self Storage increases auto-pay sign-ups by 25% with CallPotential

Compass Self Storage Increases Auto-pay Sign-Ups by 25% Using CallPotential’s Collection Manager

Compass Self Storage, a Cleveland-based self-storage operator with 90 facilities across the United States, was looking for better call center options and ways to improve payment collection and lead management. They partnered with CallPotential and began using its Call Center, Collection Manager, and Lead Manager tools.

CallPotential’s Collection Manager automated outreach through text, email, and robo-calling to help recover past-due payments faster while reducing staff time, and it also made it easy for customers to enroll in autopay. Compass Self Storage saw a nearly 25% increase in autopay sign-ups, and CallPotential’s Lead Manager also helped the company better track lead sources and make smarter marketing spend decisions.

Compass Self Storage