Case Study: Boston Seaport Self Storage achieves total lead tracking and faster call handling with CallPotential

Boston Seaport gets more out of every call with total lead tracking

Boston Seaport Self Storage, managed by industry veteran Jim Dinardo, needed a more efficient way to track and manage its high volume of inbound and outbound calls to save employee time and improve customer service. They turned to CallPotential and implemented its Lead Manager product as an affordable solution to gain better insight into every caller.

CallPotential's Lead Manager provided a complete call tracking solution that logged every call and delivered key information like caller ID and tenant status via automated pop-ups. This empowered employees to immediately identify callers and their needs, saving critical time on every interaction. As a measurable result, Jim Dinardo reported that CallPotential enabled him to operate a facility typically requiring three to four people with just one and a half, significantly increasing efficiency and effectiveness.

Boston Seaport Self Storage

Jim Dinardo

Lead Manager