Case Study: SpecBrands achieves fast free consultations and a 77% answer rate with CallPage

Specbrand customers appreciate most the possibility to get a free consultation in such a short time

Specbrands, an online store for uniformed services equipment and shooting enthusiasts, sought to gain an edge over its competition. To address this challenge, they implemented the CallPage widget from SaaS Labs to facilitate immediate customer contact.

The solution implemented by CallPage enabled the store to receive between 10 to 40 calls monthly from its website, with an impressive 77% answer rate. This provided customers with the quick, free consultations they valued. Over the course of a year, this resulted in 372 calls gained by the CallPage application, with each conversation averaging four minutes in length.

SpecBrands