Case Study: Lavazza achieves faster customer response and more interactions with CallPage

Lavazza notes way more interactions with customers and highly improved reaction time

Lavazza, an international espresso producer, struggled to manage thousands of daily customer inquiries and lacked a system for a quick reaction time. To address this challenge, they implemented a callback solution from the vendor CallPage.

By installing CallPage's widget on its website, Lavazza was able to offer instant callbacks, making the company appear constantly available. This solution from CallPage built trust, engaged highly motivated buyers, and significantly improved sales calls. The results included a much higher number of customer interactions, a vastly improved reaction time, and an average of 165 calls per month with conversations lasting 3 minutes.

Lavazza