Case Study: Your Corner Group achieves 25% operating cost reduction and 18% customer satisfaction improvement with CallN

Your Corner Group - Customer Case Study

Your Corner Group, a finance and lending business led by Gary Lees, faced the twin challenges of delivering a consistent telephone experience and matching callers to the most appropriate lenders while under increasing regulatory scrutiny. Seeking a technology solution, the company was directed to CallN and its capabilities for call recording, speech analytics and AI-based compliance checking to better monitor conversations and guide staff.

CallN implemented speech analytics with keyword and topic detection, AI compliance checks and a dashboard “happiness meter” to surface trends, route clients to the right products and ensure regulatory adherence. As a result, Your Corner Group reports a 25% reduction in operating costs and an 18% improvement in customer satisfaction, plus faster deployment, easier use and increased referrals after adopting CallN.

Your Corner Group

Gary Lees

Director of Funding