Case Study: eChoice achieves secure, reliable cloud call storage and compliance with CallN

eChoice - Customer Case Study

eChoice, one of Australia’s top mortgage brokers, faced the challenge of reliably saving and screening a high volume of client calls for compliance without investing in new IT hardware or risking local data loss. To address this, eChoice implemented CallN’s cloud-based VoIP call recording solution (deployed with Telstra’s help) to centralize recordings and improve call management.

CallN delivered a secure, cloud recording platform with agent monitoring, tagging/sorting, and built-in analytics that eliminated local backups and disaster-recovery concerns. The CallN solution increased reliability and reduced the chance of data loss, simplified legal screening via tagging, and provided reporting tools that helped eChoice better understand client conversations.

eChoice

Nick Nicolaou

IT Operations Manager