Case Study: GoZayaan reduces customer waiting time with CallHippo

GoZayaan reduces customer waiting time with CallHippo and boosts book-to-ticket ratios

GoZayaan, a travel-tech company, faced challenges scaling its customer communication as it grew. Using WhatsApp Business initially, they needed a more scalable telephony solution with features like local numbers, IVR, and call recording to improve efficiency and navigate VoIP restrictions in Bangladesh. They turned to CallHippo for a solution.

CallHippo provided a scalable VoIP phone system that streamlined GoZayaan's communications. This implementation reduced customer waiting time, increased the book-to-ticket ratio, and built greater customer trust. The call recording feature also led to the development of two new products, supporting GoZayaan's successful expansion into new markets.

GoZayaan