Case Study: Kaurus Alliance reduces missed calls to zero with CallGear

Kaurus Alliance cuts missed calls to zero and boosts inbound calls 21% with CallGear

Kaurus Alliance, a supplier of metalworking equipment and robotic systems, faced challenges with inefficient call distribution, a lack of call recording, and employees using personal numbers for business as their incoming call volume grew. They partnered with CallGear and used its cloud communication platform integrated with Bitrix24 to address these issues.

CallGear implemented efficient call routing and smart SIM cards to organize communications. The solution included recording all calls and attaching them to customer cards in Bitrix24. As a result, Kaurus Alliance reduced its number of missed calls to zero and increased its total number of incoming customer calls by 21% over two years.

Kaurus Alliance