Case Study: InternetLesson automates call reporting and saves managers 15% of their time with CallGear

InternetLesson frees up 15% of managers’ time per day with CallGear

The online school InternetLesson faced challenges in managing its remote call center team and automating manual reporting processes. With a surge in calls during the pandemic, the school needed a way to monitor its 21 remote operators and optimize the time managers spent on routine tasks. They turned to the vendor CallGear for a solution using its IP telephony and call analytics services.

CallGear implemented its softphone and the "Manager’s workplace" online monitoring panel, providing real-time oversight of remote employees and automated reporting. This freed up 15% of the manager's time daily and completely eliminated the issue of non-fulfilled calls, reducing them from 20-30% to 0%. CallGear's solution allowed managers to focus on improving business processes and expanding the department.

InternetLesson