Case Study: TutGood increases call processing by 27% with CallGear

How to Handle 27% More Calls to Your Business

The customer, TutGood, an online tutoring subscription service, faced challenges with controlling the productivity and workload of its remote sales managers, as well as a lack of internal quality control over client calls. To address this, they turned to CallGear for its telephony and analytics solutions, seeking to gain better insights into call volume, handle times, and missed calls.

CallGear implemented its communications platform, integrating it with amoCRM to provide detailed analytics and call recording. This solution provided TutGood with the tools to monitor employee performance and internally evaluate call quality. As a result, the number of processed calls increased by 27%, and the lead-to-purchase conversion rate improved by 5%.

TutGood