Case Study: a large online store increases profits 70X during the pandemic with CallGear

How to 70X Increase in Profits During Pandemic Online Store

The customer, a large online store specializing in medical consumables, faced a sharp increase in inbound call volume during the pandemic that its staff could not handle, risking lost sales. To address this challenge, they turned to the vendor, CallGear, and implemented its communications platform.

CallGear provided a solution by integrating its telephony with the client's amoCRM to create unique call distribution scenarios, routing calls to specific departments and employees. This optimization allowed the large online store to process requests efficiently during peak hours, resulting in a 70X increase in profits and a 30% growth in the sales team over the following year.