Case Study: LEAD-TERRA achieves uninterrupted call recording and improved call center efficiency with CallGear

How the right IP Telephony Significantly Improved Call Center Efficiency

LEAD‑TERRA, a remote call center and advertising provider for automotive repair specialists, was losing reliability and productivity due to unstable third‑party telephony: frequent crashes that erased call recordings and customer data (costing roughly 1.5–2% in daily profit), and a complex interface that required a system administrator for routine changes. To solve this they turned to CallGear, using Virtual Numbers, Call Recording, Call Notifications and the CallGear API to restore core telephony functions and access to call quality tools.

CallGear replaced the failing platform with stable cloud telephony and self‑service controls, restoring reliable call routing, transfers, recordings and analytics; managers can now receive notifications and track conversations in Telegram via the CallGear API. The switch eliminated the daily 1.5–2% profit losses from outages, sped up employee onboarding and call‑handling without an intermediary, and improved quality assurance through recorded calls and timely notifications.

LEAD-TERRA