Case Study: SK Sky achieves 3X employee efficiency and fewer missed calls with CallGear

How employees began to work 3X more efficiently

SK Sky, a company specializing in apartment renovation and turnkey finishing services, struggled with missed calls, slow response times, misrouted inquiries and limited visibility into remote operators’ activity. To address these issues they turned to CallGear and implemented its call tracking platform including IP telephony, CRM integration, call statistics and call distribution scenarios to reliably route and monitor incoming customer calls.

CallGear configured intelligent call‑forwarding scenarios, CRM‑linked call recording and real‑time employee statistics so SK Sky could schedule staff, redirect callers to the right person (or the “last employee”), create urgent CRM tasks and monitor remote agents from anywhere. As a result, SK Sky reduced missed calls and wait times, gained clear performance metrics to identify and coach underperformers, and saw employees begin to work up to 3X more efficiently with improved conversion and service consistency thanks to CallGear.

SK Sky