Case Study: Oazis Group achieves 30% improvement in customer service quality with CallGear (amoCRM integration)

How CallGear and amoCRM Integration Improved Quality of Service by 30%

Oazis Group, a developer of cottage settlements, needed a single pragmatic platform to handle transactions, phone calls and business documents because manual processes made customer follow-ups slow and error-prone. To solve this, they worked with CallGear and implemented CallGear’s telephony integration with amoCRM along with call recording, call distribution scenarios and memorable (Silver) phone numbers.

CallGear configured integrated telephony inside amoCRM so incoming calls automatically open client cards, link to transactions and store recordings, improved call routing, and provided dedicated support during rollout. As a result, Oazis Group streamlined customer handling, maintained clearer communication, and achieved a 30% improvement in quality of service after deploying CallGear.

Oazis Group