Case Study: The British Academic Center retains 70% of clients and increases call processing speed 1.5× with CallGear

Call Processing Accelerated by 1.5X, 70% of business saved during crisis

The British Academic Center, a foreign language school teaching English, French, Italian and Spanish (with most students online since 2020), faced poor service from third‑party telephony, growing manual work to track student pipelines, and mounting risk to client relationships as enrollment rose and branches closed. To address this, they turned to CallGear for modern IP telephony and CRM integration.

CallGear implemented virtual numbers (including an 8‑800 federal number), missed‑call notifications, and a full integration with amoCRM plus responsive support. This enabled one‑click call handling in the CRM, automatic deal creation and tied communications, and clear sales‑funnel analytics. As a result CallGear helped administrators process incoming calls 1.5x faster and allowed The British Academic Center to retain 70% of its clients (including major corporate accounts) during the quarantine.

The British Academic Center