Case Study: Bitrix24 streamlines call recording storage and communication history with CallGear

Bitrix24 uploads call recordings in 6 retry intervals with CallGear

Bitrix24, a leading business software platform, sought a solution to automatically integrate call recordings and communication history directly into its CRM contact cards. They partnered with CallGear, utilizing its telephony and call recording integration services to streamline this process and maintain a complete client history.

The solution implemented by CallGear automatically uploads call recordings to the appropriate contact, company, or lead card in Bitrix24 based on a set of intelligent priority rules. This ensures a unified communication history is preserved directly within the CRM. The integration provides reliable data transfer with multiple retry attempts in case of errors, and once transferred, recordings are stored permanently within Bitrix24, making them easily accessible without relying on the CallGear system.

Bitrix24