Case Study: Bitrix24 streamlines CRM telephony with CallGear

Bitrix24 streamlines CRM telephony workflows with CallGear's "Other Telephony" mode

Bitrix24, a widely used CRM platform, already had a telephony system integrated to automate call handling. Their challenge was to connect this existing setup with CallGear's advanced call analytics and management features without disrupting their current telephony operations.

CallGear provided a solution through its "Other Telephony" integration mode. This allowed Bitrix24 to leverage CallGear's capabilities, such as populating additional fields in contact records and transferring sales data from the CRM back to CallGear for analysis, all while maintaining their original telephony service. The integration successfully enhanced their data management and reporting processes without requiring a change in their core telephony provider.

Bitrix24