Case Study: Bitrix24 streamlines callback call handling with CallGear

Bitrix24 streamlines callback handling with CallGear

The customer, Bitrix24, needed a way to handle calls generated by its own website callback form using a professional telephony system. They implemented CallGear's virtual number service to receive and manage these inbound calls more effectively.

The solution from CallGear involved integrating its virtual number directly into the Bitrix24 platform. This allowed all callback requests to be processed through CallGear's telephony infrastructure, where they are handled like any other inbound call, ensuring professional management and routing.

Bitrix24