Case Study: Bitrix24 streamlines call handling with CallGear Softphone

Bitrix24 streamlines call handling with CallGear’s softphone and 1-minute status sync

Bitrix24 integrated CallGear's softphone solution to enhance its call handling capabilities within its CRM platform. The challenge was to create a more efficient and intelligent telephony experience for its users by seamlessly connecting call management with customer data and employee availability.

The solution implemented by CallGear provided deep integration, displaying Bitrix24 contact names and active deals during calls, synchronizing employee working statuses between the systems, and enabling auto-answer for outbound click-to-dial calls. This resulted in significantly improved call processing efficiency and streamlined workflows for Bitrix24 users, allowing them to access critical CRM data directly from their softphone interface.

Bitrix24