Case Study: Bitrix24 streamlines call recording uploads with CallGear

Bitrix24 stores call recordings in Bitrix24 with CallGear retrying delivery up to 6 times

Bitrix24, a leading CRM platform, faced the challenge of maintaining a complete history of customer communications and call recordings directly within their system, which required a complex integration with their telephony provider. They partnered with CallGear to utilize its call recording and integration services to seamlessly upload these records into the correct contact, company, or lead cards in Bitrix24.

The solution implemented by CallGear automatically transfers call recordings into Bitrix24, adhering to a specific set of rules to ensure each recording is saved in the proper contact profile. This integration provides Bitrix24 users with the ability to listen to calls directly within their CRM, creating a unified and complete record of all customer interactions without being constrained by CallGear's own storage policies.

Bitrix24