Case Study: Bitrix24 Handles Callback Calls Seamlessly with CallGear

Bitrix24 sets up callback call routing in 4 steps with CallGear

Bitrix24, a widely used CRM and business management platform, needed to integrate its own website callback form functionality with a more robust telephony system. They turned to CallGear to handle the processing of these calls through its Virtual PBX service, ensuring these leads were captured and managed effectively.

CallGear implemented a solution where calls from the Bitrix24 callback form are seamlessly routed to a designated CallGear virtual number. This integration ensures that all callback requests are processed with the same advanced features as any other incoming call to that number, including call tracking and management. The result is a streamlined and automated process for handling high-intent leads, improving operational efficiency for Bitrix24 users.

Bitrix24