Case Study: Bitrix24 Streamlines Call Handling and Lead Management with CallGear

Bitrix24 integrates calls and leads across 2 channels with CallGear

The customer, Bitrix24, required a comprehensive telephony and analytics integration to streamline client communications and lead management within their existing platform. They partnered with vendor CallGear to implement a suite of telephony functions and integration features to address this challenge.

The solution implemented by CallGear enabled Bitrix24 employees to receive, make, and manage calls directly via a widget, with all communication history saved to client cards. The integration automated the creation of leads and tasks from calls, enriched CRM cards with additional data, and provided end-to-end analytics. This significantly improved workflow efficiency and data centralization for Bitrix24.

Bitrix24