Case Study: Bitrix24 streamlines missed call handling with CallGear

Bitrix24 handles missed calls in 2 ways with CallGear

The customer, Bitrix24, faced the challenge of effectively processing missed calls to ensure no potential lead was lost. The vendor, CallGear, provided its integration service to automate and streamline this critical process.

CallGear implemented a solution that processes missed calls through two primary methods: via a deal that remains open and is attached to a lead, contact, or company card, and via an Open Channel chat. This integration ensures that every missed call is automatically captured and actionable, improving lead management and response rates for Bitrix24.

Bitrix24