Case Study: Bitrix24 improves pop-up contact card handling with CallGear

Bitrix24 enables pop-up contact cards for telephony-imported employees with CallGear

The customer, Bitrix24, required a telephony integration that would provide its employees with immediate caller identification. The vendor, CallGear, provided its integration service to address this need for streamlined inbound communication.

CallGear implemented a solution where imported Bitrix24 employees automatically receive pop-up contact cards for incoming calls. This system ensures that during parallel calling, cards are efficiently managed to avoid duplication and are hidden once a call is answered. The result is a more organized and efficient call handling process for the Bitrix24 team, facilitated by CallGear's telephony integration.

Bitrix24