Case Study: Bitrix24 enables click-to-dial outbound calling with CallGear

Bitrix24 enables click-to-dial outbound calls with CallGear

The customer, Bitrix24, needed a way to efficiently make outbound calls directly from its CRM platform. They integrated with CallGear to utilize its telephony service and enable a click-to-dial feature for its users.

CallGear implemented a solution that allows users to initiate outbound calls by clicking on any phone number within Bitrix24. The CallGear system handles the call routing, connecting the employee to the contact after dialing the employee's numbers based on their priority settings. This integration streamlined the outbound calling process directly from the CRM.

Bitrix24