Case Study: Bitrix24 streamlines call tracking with CallGear

Bitrix24 automates virtual number sync with CallGear in 1 setting

The customer, Bitrix24, needed to automate the process of transferring virtual numbers into its call tracking system to collect statistics from different advertising sources. The vendor, CallGear, provided its call tracking service to address this challenge.

CallGear's solution enabled automatic synchronization of numbers from its telephony into Bitrix24's "Phone Numbers" list. This was achieved by activating the "Transfer virtual numbers as a source of inquiry" option, which streamlined the attribution of calls to various marketing campaigns. The implementation required the "Callback from Bitrix24" setting to be enabled due to Bitrix24's specific call tracking architecture.

Bitrix24