Case Study: Bitrix24 streamlines missed inquiry assignment with CallGear

Bitrix24 automates missed inquiry assignment with CallGear across 3 channels

The customer, Bitrix24, needed a method to automatically assign a responsible employee for every missed inquiry, whether it was a lost call, chat, or offline website request. The vendor, CallGear, provided its integration service to address this challenge, ensuring no lead would go unassigned.

CallGear implemented a solution where a task is automatically created in Bitrix24 for any missed inquiry. Their system allows for the assignment of different responsible employees based on highly specific filters, such as the virtual number called, the time of the call, the website the form came from, or the advertising campaign. This ensures that follow-up is always handled by the most appropriate team member, streamlining the lead management process and improving response times.

Bitrix24