Case Study: ALFAPOL achieves 90% less manual labor and 6x more contracts with CallGear

90% less manual labor, 6X more transactions

ALFAPOL LLC, a manufacturer and supplier of industrial flooring materials since 1997, faced fragmented telecom services across regions, costly multiple providers, no unified call-recording or CRM integration, and heavy manual note-taking that caused missed information and slow customer responses. To address this, ALFAPOL turned to CallGear and its suite (Virtual Numbers, Call Recording, CallBack Widget, Inbound Notifications and integration with amoCRM) to modernize and centralize telephony.

CallGear implemented cloud telephony across branches, integrated calls with amoCRM for automatic deal creation and call storage, added smart alerts and the CallBack widget, and enabled managers to access recordings and technical information in each deal. As a result, manual work fell by 90%, contracts grew sixfold, communication costs decreased, and managers spent more time closing deals—demonstrating clear measurable impact from CallGear’s solution.

ALFAPOL