Case Study: Waste Connections reduces bad debt and accelerates payment collection with CallFire Voice Broadcast

Waste Connections cuts bad debt 40% with CallFire voice broadcasts

Waste Connections Inc., a waste management company serving over two million customers, faced a cumbersome and inefficient challenge with its outdated manual process for collecting payments. The company found a solution by implementing the Voice Broadcast service from vendor CallFire to modernize its accounts receivable duties.

CallFire's Voice Broadcast platform allowed Waste Connections to automate its collection process, replacing manual calls and mailed reminders with customized pre-recorded messages. This solution drastically reduced the manpower and time required, enabling one person to complete a task in 15 minutes that previously took two people several days. The vendor's service yielded a measurable impact, reducing Bad Debt by 40% and significantly lowering costs for the customer.

Waste Connections Inc.