Case Study: Strategic Reflections Inc. achieves rapid, low-cost outreach to mystery shoppers with CallFire Voice Broadcast

Voice Broadcast Boosts Mystery Shopping Company's Productivity

Strategic Reflections, a Cincinnati-based national mystery shopping company, needed a faster way to notify hundreds of shoppers when assignments became available. Relying on schedulers to make outbound calls was time-consuming and inefficient, especially during tight deadlines.

CallFire’s Voice Broadcast let Strategic Reflections run campaigns in minutes, sending thousands of low-cost automated calls and enabling shoppers to “Press 1” to connect with a scheduler. The solution cut manual dialing time, improved response speed during time-sensitive periods, and was easy to integrate and use.

Strategic Reflections Inc.

Jeremie Roberts