Case Study: Waste Connections Inc. cuts bad debt 40% and accelerates collections with CallFire Voice Broadcast

Utilities Company Uses Voice Broadcast to Collect Payments

Waste Connections, Inc., a Texas-based utilities company serving more than two million customers across 29 states, struggled with an inefficient accounts-receivable process that relied on manual dialing and costly mailed reminders. The time-consuming collection activities were labor intensive, expensive, and produced low returns.

By adopting CallFire’s Voice Broadcast power-dialing platform, Waste Connections could reach tens of thousands of customers at once, cut calling time dramatically (a list that once took two people days to complete can be done by one person in about 15 minutes), and reduce bad debt by 40%. The low-cost, multi-dial solution also improved customer communications for service alerts and prompted interest in additional telephony tools like IVR, SMS, and cloud call center features.

Waste Connections Inc.

Bonnie Hawkins

Waste Connections