Case Study: SelectCare Benefits Network boosts calling efficiency and cuts outreach costs with CallFire Voice Broadcast

SelectCare Benefits Network sends 40,000 voice broadcasts with CallFire to boost calling efficiency

SelectCare Benefits Network, which advocates on behalf of low-income and uninsured people to help them receive prescription medication, faced a challenge with potential clients disqualifying themselves due to application errors. Their previous process of manually calling applicants was inefficient and costly at $10 per hour for just a handful of calls. To address this, they turned to CallFire's Voice Broadcast service.

By implementing CallFire's solution, SelectCare Benefits Network was able to automate outreach, running campaigns that now send over 3,000 calls weekly. This has allowed them to efficiently contact applicants for just a couple of cents per call to correct errors. The result was a dramatically increased weekly reach and a strong return on investment, with the vendor reporting they have sent approximately 40,000 voice broadcasts to date.

SelectCare Benefits Network