Case Study: QuesGen Systems achieves faster medical research data collection with CallFire's IVR platform

QuesGen Systems deploys CallFire IVR in under 2 weeks for global medical research

QuesGen Systems, Inc. was faced with the challenge of gathering and analyzing large amounts of medical research data from participants in developing nations for OneWorld Health. Given the complex nature of the questionnaires and the ubiquity of mobile phones, QuesGen turned to vendor CallFire to implement an Interactive Voice Response (IVR) solution to effectively conduct this outreach.

CallFire's IVR platform provided a clean interface that allowed participants to answer complex survey prompts via their mobile phones. The solution enabled data to be aggregated within hours and provided real-time reporting, which was critical for tracking disease outbreaks. This allowed study coordinators to swiftly review data and alter questions as needed, speeding up the project's worldwide deployment.

QuesGen Systems, Inc