Case Study: Maine People's Alliance doubles outreach effectiveness and boosts agent productivity with CallFire Cloud Call Center

Maine People's Alliance Doubles Calling Efficiency with Cloud Call Center

Maine People’s Alliance, the largest community action organization in the state, needed a reliable way to make tens of thousands of personalized outreach calls each year asking members to contact legislators. Previously they relied on ad‑hoc phone banks and a patch‑through 1‑800 system that couldn’t scale or maintain personal connections.

They adopted CallFire’s Cloud Call Center, using a multi‑line powerdialer (with SmartDrop and MachineSkip options) to automate hands‑free dialing. The new system more than doubled MPA’s effectiveness and let agents triple the number of calls per session, boosting productivity affordably and prompting MPA to consider additional CallFire services.

Maine People's Alliance

Mike Tipping

Maine People's Alliance