Case Study: Hallsdale-Powell Utility District achieves faster collections and 40% cost savings with CallFire IVR

IVR Solution Streamlines a Tennessee Water Utility's Flow of Efficiency

Hallsdale-Powell Utility District (HPUD) is a Knoxville, Tennessee water and waste disposal provider that grew from a handful of customers to tens of thousands. As the customer base expanded, HPUD struggled to contact past-due accounts quickly using an inefficient dialing system and needed a faster, more organized way to collect payments.

HPUD implemented CallFire’s hosted IVR rapid-dial platform—an easy, plug-and-play solution with a Press-1 payment option—allowing outbound calls to be placed to late-paying customers and inbound callers to pay by phone. The change enabled HPUD to reach customers in hours instead of days, improved reporting, cut dialing-system costs by about 40% (previous maintenance was roughly $1,300/year), and paved the way for future SMS outreach.

Hallsdale-Powell Utility District

Chad Scheidecker

Information Systems Manager