Case Study: QuesGen Systems, Inc achieves rapid, real-time IVR data collection in developing nations with CallFire

IVR Platform Enables Medical Research in Developing Nations Via Mobile

QuesGen Systems partnered with OneWorld Health to collect large-scale clinical research data from participants in developing nations, where paper surveys and online forms were impractical. The challenge was to gather accurate responses quickly, aggregate results in real time, and replace cumbersome methods with a simple, mobile-friendly approach that worked over basic cell phones.

QuesGen implemented CallFire’s hosted IVR text-to-voice platform, building a customized, updatable questionnaire in under a month (UI delivered in two weeks). The solution delivered real-time aggregation of responses within hours, a flexible interface researchers can edit, a faster global deployment for outbreak response, and the potential to expand the platform for domestic medical monitoring.

QuesGen Systems, Inc

Mike Jarrett

Founder & CEO, QuesGen Systems