Case Study: Starting Point Ops achieves 3x agent productivity and 15,000 weekly calls with CallFire Cloud Call Center

Grassroots Outreach Group Dials Impressive Amount of Constituents with CCC

Starting Point Ops, a Portland, ME–based progressive grassroots fundraising and outreach group, needed to contact thousands of constituents—about 15,000 calls per week—without wasting agents’ time or risking technical failures. Their challenge was to dial large volumes efficiently while keeping training and overhead minimal.

They deployed CallFire’s Cloud Call Center (Lite) with a multi-line auto-dialer and features like MachineSkip, SmartDrop and easy call transfers to rapidly move through lists. The solution tripled agent productivity, required little training, proved reliable with no reported technical issues, and supported nearly 80 campaigns averaging 2,000–22,000 calls each, delivering a scalable, cost-effective contact platform.

Starting Point Ops

Mike Rogers

Associate Director, SPO