Case Study: ABC Home & Commercial Services achieves 119,000+ calls and tripled productivity with CallFire

Environmental Specialists Use CCC to Keep Their Business Steady During the Winter Months

ABC Home & Commercial Services is a family-owned, full-service home-services company (pest control, lawn care, window washing, etc.) that has operated since 1949. Facing seasonal slowdowns in winter and a need to keep momentum through the holidays, ABC needed a simple, scalable way to contact existing customers and reach new prospects without disrupting other day-to-day tasks.

They implemented CallFire’s Cloud Call Center rapid-dialing system for their 10–12 agents, a low-cost, easy-to-use solution that tripled productivity with multi-line autodialing and features like MachineSkip, SmartDrop, call recording and reporting. The quick rollout and smooth transition enabled efficient switching between calling and other duties, producing over 119,000 calls across three campaigns while keeping costs around $2 per hour per agent.

ABC Home & Commercial Services

Jason Steinmetz

ABC Home & Commercial Services