Case Study: Kohler increases set rates by 50% and sales by 30% with CallFinder

Kohler Increases Set Rates By 50% & Exceeds Sales Goals With 800response & CallFinder

Kohler faced challenges in attributing leads to specific marketing channels and efficiently monitoring the high volume of calls from its advertising campaigns. This made it difficult to optimize their marketing spend and ensure a consistent, high-quality customer experience across their dealer network. To address this, they partnered with CallFinder and its parent company, 800response.

The CallFinder solution provided automated interaction analytics and integrated with Kohler's CRM, enabling near-instant lead response. This technology delivered detailed customer insights and automated scorecards to monitor agent performance. As a result, Kohler increased its appointment set rates by 50% and achieved a 30% increase in sales, exceeding their sales goals by making data-driven decisions.

Kohler

Neil Jochman

Senior Sales Executive