Case Study: Kohler achieves 50% higher set rates and 30% more sales with CallFinder

Kohler boosts set rates by 50% with CallFinder

Kohler faced challenges in attributing leads to specific marketing channels and efficiently monitoring the high volume of calls from its network of dealers. They needed better customer insights and a more effective quality assurance process than traditional manual methods. To address this, they worked with vendor CallFinder and its interaction analytics solution.

The CallFinder solution provided automated interaction analytics and scorecards, enabling Kohler to monitor 100% of calls for script compliance and customer experience. This led to a 50% increase in appointment set rates and a 30% increase in sales conversions. CallFinder's insights also revealed the impact of specific empathetic language, which informed new training programs for continued improvement.

Kohler