Case Study: Siempre en Casa achieves more accurate NPS results with Callexa Feedback

Siempre en Casa - Customer Case Study

Siempre en Casa, an Argentine subscription service for beverages, wanted to improve the timing and relevance of its customer satisfaction surveys. Its previous NPS tool, Customer Guru, could not be fully integrated with Shopify, so surveys were often sent too early and produced less useful feedback. The company turned to Callexa Feedback to better align surveys with the customer journey.

Callexa implemented Callexa Feedback in Shopify and connected it to Slack via Zapier, making survey delivery easy to automate and control after orders were shipped. With Callexa, Siempre en Casa could send NPS surveys one, two, or five days after delivery, when customers were ready to respond. The result was more accurate, more positive ratings and a more representative NPS score, with the system working efficiently and without problems.

Siempre en Casa