Case Study: NETZkultur achieves better customer insights and faster feedback with Callexa

NETZkultur - Customer Case Study

NETZkultur, a specialist in business organization and communication software for small and medium-sized companies, wanted a simple way to measure customer satisfaction for its in-house CRM system infra-struktur. After already using Net Promoter Score in earlier surveys, the company needed a fast, low-effort method to collect feedback and better understand what customers liked, disliked, and needed improved.

Using Callexa’s survey software, NETZkultur ran a personalized customer satisfaction survey that could be completed in just two clicks and about five minutes. The results were analyzed internally and forwarded to development and support, helping turn feedback into improvements and customer follow-up; the company reported very positive click rates and planned to use Callexa regularly for topic-specific and even employee satisfaction surveys.

NETZkultur

Stefanie Heither-Bürger

Marketing