Case Study: ATMANTAN improves guest feedback tracking with Callexa Feedback

ATMANTAN - Customer Case Study

ATMANTAN Wellness Resort, based in Mulshi-Pune, India, needed to replace its manual paper-based feedback process, which made NPS calculations slow and delayed sharing results with stakeholders. To improve speed, simplicity, and price efficiency, the resort chose Callexa Feedback to digitize its customer feedback and NPS surveys.

With Callexa Feedback, ATMANTAN gained a real-time dashboard, automated reminder emails, and weekly visibility into guest satisfaction for management and department leaders. Callexa also supported custom requirements such as URL masking, customer filtering, and branded design elements, and the resort reported very good project cooperation and satisfaction. During peak season, ATMANTAN surveyed about 800 to 1,000 customers per month, making feedback collection much more efficient and actionable.

ATMANTAN