Case Study: 400-Bed Regional Hospital boosts outreach enrollment and referrals with Call4Health

400-Bed Regional Hospital doubles class registrations with Call4Health and generates $1.04M in revenue

The customer, a 400-bed regional hospital, wanted to increase enrollment for its community programs and improve the efficiency of its outreach staff. To meet this challenge, they partnered with the vendor Call4Health to implement a telephone-based service solution.

Call4Health established a 24/7 vanity number to handle all event registrations and inquiries. This solution doubled class registrations, reduced labor costs by 25%, and freed up nursing staff. The service also generated over 200 physician referrals and built a valuable database, with revenue from call center contacts estimated at $1.04 million.