Case Study: Huntsville Memorial Hospital achieves improved patient care and streamlined on-call scheduling with Call Scheduler

Huntsville Memorial Hospital - Customer Case Study

Huntsville Memorial Hospital, a 123‑bed affiliate of Memorial Hermann discharging more than 5,200 patients annually, struggled with an outdated, fragmented on‑call process that relied on a dry‑erase board, lacked a five‑year scheduling log, and frequently left the ER without needed specialty coverage—putting its Level IV trauma status and patient care at risk. Chief Medical Officer Dr. David Ficklen led a search for a hospital‑grade solution and selected Call Scheduler (by Adjuvant) to address these gaps.

Call Scheduler centralized department calendars, tracked every scheduling change, automated on‑call processes and provided onsite training and support from Adjuvant, restoring accountability and regulatory compliance. The implementation delivered more consistent specialty coverage, saved staff time and costs, improved communication, morale and productivity, and helped HMH protect patient care and position the hospital for growth—while Adjuvant even stepped in to bridge staffing gaps during rollout.

Huntsville Memorial Hospital

David Ficklen

Chief Medical Officer