Case Study: Community Hospital of the Monterey Peninsula achieves streamlined, real-time on-call scheduling and reduced ED delays with Call Scheduler

Community Hospital of the Monterey Peninsula - Customer Case Study

Community Hospital of the Monterey Peninsula (CHOMP) faced critical patient-care delays in its emergency department because on-call coverage relied on a paper-based, manually updated schedule. Staff spent hours hunting for the right calendar, often calling the wrong physician or going entire shifts unsure who was on call, generating Monday-morning complaint messages and payroll errors. After reviewing six vendors, CHOMP selected Adjuvant’s Call Scheduler Enterprise from Call Scheduler to replace the fragmented Microsoft Word/fax process.

Call Scheduler’s electronic on-call system was implemented quickly and, within days, eliminated the time spent “hunting down” changes and the frequent calls to the wrong physician. The hospital uncovered and removed 5–7 unnecessary scheduling steps, achieved high adoption (about 90% of physicians attended rollout sessions), and within months transformed ED operations — no more overnight miscalls, no more Monday-morning issues, and increased provider collaboration for CHOMP’s roughly 51,000 annual ED visits. Call Scheduler also provided hands-on support throughout implementation, helping the hospital achieve these measurable improvements.

Community Hospital of the Monterey Peninsula

Steven Cabrales

Vice President Of Medical Affairs