Case Study: Cardiac Specialists achieves centralized provider-request tracking and fewer call complaints with Call Scheduler

Cardiac Specialists - Customer Case Study

Cardiac Specialists, led in scheduling by Dr. Robert Fishman, faced a growing administrative burden managing provider requests and call coverage across an expanding specialty practice. Verbal requests, desk notes and scattered emails made tracking and accountability difficult, so the practice selected Call Scheduler — including its Call Scheduler Microsite — to centralize request handling and create a clear audit trail.

Call Scheduler implemented a structured request workflow and the Microsite portal so doctors and staff can view schedules and request status from anywhere. The change returned responsibility to physicians, dramatically reduced complaints and weekly scheduling disputes, and supported practice growth to over five offices serving three major hospitals — delivering clearer communication, fewer calls to the administrator, and measurable operational relief for Cardiac Specialists.

Cardiac Specialists

Robert Fishman

Cardiac Specialists