Case Study: California Psychiatry Practice achieves cost-effective web-based resident self-scheduling and streamlined call management with Call Scheduler

California Psychiatry Practice - Customer Case Study

California Psychiatry Practice, a teaching Department of Psychiatry that manages call for over 36 providers, needed a cost‑effective replacement for an outdated, unsupported internal call‑scheduling system that lacked web access and self‑service for rotating residents. After an extensive search, the head webmaster selected Call Scheduler (including its Microsite feature) to provide modern, web‑based scheduling and resident self‑management.

Call Scheduler handled a smooth migration from the legacy system, delivered responsive training and support, and enabled residents to view and manage their own call calendars via the Microsite. The vendor’s solution added compliance reporting (call and vacation tallies), stabilized schedules with templates, and produced a marked decrease in questions and complaints about the call schedule while reliably accommodating the practice’s frequent resident rotations.